All orders can be canceled until they are shipped out of the warehouse(you can check the order status on this page). If your order has been paid and you need to cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
For orders cancellation, we will charge 3.5%( 6% for Klarna) of the order’s transaction amount as a processing fee(the Bank charges us).
Return & Refund
We accept the return of products. Customers have the right to apply for a return within 14 days after delivery of the product.
Your satisfaction is our #1 priority. Therefore, you can request a refund for ordered products if:
- you do not receive them within the guaranteed time (not including handling time)
- The product has quality problems.
- you receive the wrong item.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- you don’t like it (style, color, size, and so on).
Customers should pay for the return fee, the cost includes the shipping fee and re-listing fee (90% of the deal price).
After approval, you will get the refunds in 2 – 5 business days.
Sometimes, the product is broken( or the package is missed), please supply the full proof pictures of the broken product, and we will reship the broken package FREE.
*Any questions about the Return Policy, You can do it by sending a message on the Contact Us page.