EDIT TIME: Jun. 24, 2021
All orders can be canceled until they are shipped out of the warehouse(you can check the order status on this page). If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (not including handling time)
- you receive the wrong item.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- you don’t like it (style, color, and so on).
Sometimes, the product is broken( or the package is missed), please supply the full proof pictures of the broken product, we will reship the broken package FULL FREE.
The goods sold on CoolToddlerBeds.com are large-size products and multiple shipments will increase the risk of damage to the goods. If the Buyer returns this item without stating a reason, or due to personal preference and feelings, the Buyer is responsible for any damage sustained to the product(s) during the return process.
*Any question about Return Policy, You can do it by sending a message on the Contact Us page.