Frequently Asked Questions

1. Is CoolToddlerBeds.com Trusted?

Yes. we do business online for over 1 year,  and this site is built over 4 years. no scammer can insist so long times, and the bank doesn’t allow this too, is it?!

2. When can I modify the shipping address or cancel an order?

In 24 hours after payment.

3. How do I request a shipment stoppage?
When an order has been processed for shipping by the warehouse but hasn’t left the warehouse yet, you can try to request a shipment stoppage via the support email([email protected]). We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer need responsible for any loss resulted.

4. If a package has been shipped out can I still get it back?
Before the shipment arrives at its destination, the buyer can request package reroute. We cannot promise the request will succeed. Whether the package reroutes succeed and fails, the buyer is still responsible for any charges and loss resulted. Because larger packages are more likely to be damaged during shipping, the probability of the return package will be in the resell-able condition is low. As such package reroute should be considered the last resort. contact us for the procedure and the fees charged.

5. How many years do you supply for the warranty?
The warranty date is subject to the product description page, if no specification, default 1 year.

6. Are the mattresses included?
No

7. Is there any fee for shipping?

We supply free shipping over $500(Coupon Code: 5off), and $5 shipping fee for under $500.

8. Can the product be ship out of the US?
No. we only ship in the United States now.

9. Why are so many products “out of stock”?

  1. Our children’s beds are batch-produced, and when a batch is sold, it will take a while to be produced again. So, if you like it, please buy it as soon as possible.
  2. Our children’s beds are also sold on other big sites (like Amazon, Wayfair, Walmart), so they sell quickly.

10. Is there any discount?

Normally we don’t supply any discount, for we have the lowest price – if you found any cheaper price, please contact us ([email protected]), we will check it.

11.  About California Proposition 65?

Yes,  every bed sent to California will have Prop 65 warning.

12. Why there is no tax?
Because our company registered in Europe, more details please visit About Us.

13. Why you don’t supply telphone support?

Timezone problem and reduce the cost, we only supply email support(response in 24-48 hours).

14. Why payment failed ?

As mentioned above, our company registered in the EU and uses the EU bank’s payment gate, Suggest:

A. Contact your Bank, Statement this transaction is authorized by you, and Removal of restrictions on online transactions, Overseas transactions, etc.

B. Change another Credit Card.

15. Why I didn’t receive an invoice after purchase?

Our system didn’t send the invoice auto, if you need it, please send me a mail, we will send it manually.

16. Is there any reviews for your site?

For we’re a small site, and don’t have many customers like other big stores, especially we only allow purchased customer to leave a review, so there are not many reviews. The only place we authorized is here: Trustpilot.

PS: If you(customer) write a review for us, we will send you a special discount coupon on Modern-Furniture.org.