Frequently Asked Questions

[vc_row][vc_column][vc_column_text]1. When can I cancel an order?
Whether an order can be canceled/changed depends on the status of the order and the operation time. See below for detail:

When the order status is “New Order”, the order can be canceled/modified through the platform directly. If you need instruction on how to cancel/modify an order please refer to the Cancellation Guide in Help Center.

2. How do I request a shipment stoppage?
When an order has been processed for shipping by the warehouse, but it hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer need responsible for any loss resulted.

3. If a package has been shipped out can I still get it back?
Before the shipment arrives at its destination, the buyer can request package reroute. We cannot promise the request will succeed. Whether the package reroutes succeed and fails, the buyer is still responsible for any charges and loss resulted. Because larger packages are more likely to be damaged during shipping, the probability of the return package will be in resell-able condition is low. As such package reroute should be considered the last resort. contact us for the procedure and the fees charged.

4. How many years do you supply for the warranty?
normally 1 year, if no specification.

5. Are the mattresses included?

6. Is there any fee for shipping?
No. The shipping fee is included in products price.

7. Can the product be ship out of the US?
No. we only ship in United States now.