Frequently Asked Questions

Is CoolToddlerBeds.com Trusted?

Yes. we do business online for over 1 year, and this site is built for over 4 years. no scammer can insist so long time, and the bank doesn’t allow this too, is it?!

When can I modify the shipping address or cancel an order?

In 24 hours after payment.

How do I request a shipment stoppage?

When an order has been processed for shipping by the warehouse but hasn’t left the warehouse yet, you can try to request a shipment stoppage via the support email([email protected]). We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer needs responsible for any loss resulting.

How many years do you supply for the warranty?

The warranty date is subject to the product description page, if no specification, default 1 year.

Are the mattresses included?

No

Is there any fee for shipping?

The shipping fee is included in our product’s price.

Can the product be shipped out of the US?

No. we only ship in the United States now. For the U.S., we don’t support the following area: Puerto Rico, Hawaii, Virgin Islands, Alaska, Guam, American Samoa, The Northern Mariana Islands.

Why are so many products “out of stock”?

Our children’s beds are batch-produced, and when a batch is sold, it will take a while to be produced again. So, if you like it, please buy it as soon as possible. Our children’s beds are also sold on other big sites (like Amazon, Wayfair, Walmart), so they sell quickly.

Is there any discount?

Normally we don’t supply any discount, for we have the lowest price – if you want a small coupon( normally $5-$10), try searching our product in Google Shopping.

About California Proposition 65?

Yes, every bed sent to California will have Prop 65 warning.

Why there is no tax?

Because our company registered in Hong Kong, for more details please visit About Us.

Why you don’t supply telephone support?

Timezone problem and reduce the cost, we only supply email support(response in 24-48 hours).

Why did the payment fail?

As mentioned above, our company is registered in Hong Kong(HK) and uses the HK bank’s payment gate, Suggest: (1) Contact your Bank, Statement this transaction is authorized by you, and Removal of restrictions on online transactions, Overseas transactions, etc. (2) Change another Credit Card.

Why I didn’t receive an invoice after purchase?

Our system didn’t send the invoice auto, if you need it, please send me a mail, we will send it manually.

Are there any reviews for your site?

We’re a small company, and don’t have many customers like other big stores, especially we only allow purchased customers to leave a review, so there are not many reviews. The only place we authorized is here: Trustpilot.

Where are the beds made and are they safe?

Most of the beds in CoolToddlerBeds.com are made in Vietnam and China, They meet the standards of the American market, and our beds are also sold in other e-stores (but the price is lower than theirs).

Where is your warehouse and how many days can it be delivered?

The delivered time contains 2 parts:
1. Handle Time: 2 – 7 business days
2. Delivery Time: 3 – 10 business days (based on your location and FedEx/UPS)

After we handled the package, your package will ship out of the warehouse, and you will receive the order completed email, which includes track numbers.
If you want to know the exact arrival date, please call FedEx/UPS support number below:

FedEx: 800-463-3339

UPS: 800-742-5877

For COVID-19, maybe some days delay.

If the bed I received is scratched or damaged, what should I do?

There are two situations:
1. Damaged in transit. Please take pictures before opening the package. If you need to claim compensation for damage, photos will be used as proof.
2. The problem of the bed itself. Although the beds we send out are all new, there is also a small defective rate. In this case, we will provide a free replacement or refund service. more please check our Return Policy.