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Q1: Do you support shipping out of the U.S.?
A2: We DON’T ship out of the U.S. in the U.S., we don’t support the following area: Puerto Rico, Hawaii, Virgin Islands, Alaska, Guam, American Samoa, The Northern Mariana Islands.
Q2: How many warehouses do you have?
A2: We have 3 warehouses in the U.S East, and 4 warehouses in the U.S. West.
Q3: Shipping method?
A3: UPS or FedEx.
Q4: how many days can it be delivered?
A4: The shipping time contains 2 parts: 1. Handle Time 2. Delivery Time
Handle Time: 2 – 5 business days
Delivery Time: 3 – 7 days (based on your location and FedEx/USPS )
For COVID-19, maybe some days delay.
Q5: Is there any guarantee after purchase?
A5: yes, one year if no special description on the product page.
Q6: Where are the beds made and are they safe?
A6: Most of the beds in CoolToddlerBeds.com are made in Vietnam and China, They meet the standards of the American market, and our beds are also sold in other e-stores (but the price is lower than theirs).
Q7: Where is the customer review?
A7: We’re a small company, and don’t have many customers like other online big stores, especially we only allow purchased customers to leave a review, so there are not many reviews.
Q8:Do you provide product price subscription function?
A8: Yes, it’s included in the Wishlist. After you add your favorite bed to your wishlist, when the price drops, we will send you a price drop reminder to your mailbox.
Q9: Do you make a call before delivery?
No, But you can purchase Optional services( “Logistics Signing Service“) to get it.
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