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Q1: Do you support shipping out of U.S.?
A2: Sorry, We DON’T. For the U.S., we don’t support the following area: Puerto Rico, Hawaii, Virgin Islands, Alaska, Guam, American Samoa, The Northern Mariana Islands.
Q2: Where do you ship from?
A2: We have 3 warehouses in the U.S East, and 4 warehouses in the U.S. West.
Q3: What is used for logistics?
A3: USPS and FedEx.
Q4: how many days can it be delivered?
A4: The delivered time contains 2 parts: 1. Handle Time 2. Delivery Time
Handle Time: 2 – 8 days
Delivery Time: 5 – 10 days (based on your location and FedEx)
For COVID-19, maybe some days delay.
Q5: Is there any guarantee after purchase?
A5: yes, one year if no special description on the product page.
Q6: Where are the beds made and are they safe?
A6: Most of the beds in CoolToddlerBeds.com are made in Vietnam and China, They meet the standards of the American market, and our beds are also sold in other e-stores (but the price is lower than theirs).
Q7: Where is the customer review?
A7: We only allow buyers’ reviews, please check here: Trustpilot.
Q8: Other problems?
A8: Please mail to us: [email protected], we will respond in 24 hours.
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